Send one clear brief
Share dates, departure airports, party ages, room requirements, budget and the Muslim-friendly details that matter most.
Concierge
Ask when a detail still matters.
Use human help for the questions a filter cannot settle.
In practical terms
One brief, checked by a travel specialist
The concierge route is for requirements that cannot be reduced to a checkbox or safely assumed from a hotel description.
01
Share the complete brief
Include departure airports, dates, adult and child ages, room count, budget and the requirements that would rule a holiday in or out.
02
We narrow the options
Suitable packages are compared using the total party price, room fit, journey, dining position, privacy and any requested facilities.
03
Uncertainty stays visible
If a detail is requested rather than confirmed, it remains labelled as such. You will not be pushed to book on an assumption.
04
Continue with context
The shortlist keeps the original package and traveller information together so you do not need to explain everything again.
Questions answered
What customers need to know.
Clear answers belong on the page, before a customer is asked to contact anyone or continue towards payment.
Who is concierge support for?
It is particularly useful for large families, multi-room bookings, accessibility needs, specific privacy requirements and combined Umrah and leisure trips.
Does an enquiry hold a price?
No. A price or room is only held when the relevant supplier confirms the applicable booking terms.
What should I include?
Share the non-negotiable requirements first, then preferred destinations or hotel styles. This produces a more useful shortlist.
Ready to compare the complete holiday?
Search package holidaysSpecialist planning
For holidays that do not fit a standard search.
The concierge route is designed for large families, multi-room requirements, specific privacy needs, celebration trips and itineraries combining Umrah with a leisure stay.
Receive suitable options
The response should explain the complete package, room fit, dining position, transfers and any detail still awaiting confirmation.
Keep control of the choice
Concierge support narrows the options without hiding the price or moving essential information into private messages.